Refund policy

Return and Refund Policy

Return eligibility
You may request a return within 14 calendar days after delivery. The product must be unused, in its original condition, and returned with all accessories, cables, packaging, manuals, and proof of purchase. Contact support@ballr.cc before sending any item. Returns sent without prior authorization may not be accepted.

Order cancellation
If an order has not yet been dispatched, contact us as soon as possible to request cancellation. Once an order has been dispatched, the standard return process applies.

Arrival damage and manufacturing defects
Report visible shipping damage, missing items, or a product that is dead on arrival within 7 calendar days after delivery. Include the order number, photographs of the package and product, and a short video where appropriate. For an approved shipping-damage or manufacturing-defect claim, Ballr will arrange the appropriate replacement, repair, or return and will cover the reasonable approved return cost.

Change-of-mind returns
For an approved non-defective return, the customer is responsible for the return shipping cost and for following the return instructions provided by Ballr. The item must be securely packaged. Damage or loss during an unauthorized or improperly packaged return may reduce or prevent a refund.

Inspection and refunds
Returned products are inspected after arrival. Approved refunds are issued to the original payment method. Bank or payment-provider processing times may vary. Any refund amount will be confirmed after inspection and before the refund is issued.

Items not eligible for standard return
Standard returns do not cover products damaged by misuse, drops, unauthorized repair or modification, improper power supplies, failure to follow instructions, missing serial numbers, or ordinary wear and tear. Activated digital services, personalized items, and consumable items may also be excluded where permitted.

How to request support
Email: support@ballr.cc
Phone: +86 20 38677317

Please include your order number and a clear description of the issue. We will provide the authorized return address and instructions. Do not send a return to an office or registration address unless instructed by Ballr support.