Ballr Limited Hardware Warranty
Warranty period
Ballr cameras include a 12-month limited hardware warranty starting from the original delivery date. This warranty applies to the original purchaser and requires valid proof of purchase.
What is covered
The warranty covers manufacturing defects in materials and workmanship under normal use and in accordance with Ballr instructions. Depending on the confirmed issue, Ballr may repair the product, replace it with an equivalent product, or provide another appropriate remedy.
Arrival damage
Visible shipping damage, missing items, or a product that is dead on arrival must be reported within 7 calendar days after delivery. Include the order number, photographs of the package and product, and a short video where appropriate.
What is not covered
The limited warranty does not cover:
• Accidental damage, drops, impact, crushing, or improper storage
• Misuse, neglect, or failure to follow product instructions
• Unauthorized repair, modification, or disassembly
• Damage caused by incompatible power supplies, cables, accessories, SIM cards, or networks
• Liquid damage outside the product's documented operating limits
• Normal wear and tear, cosmetic damage, batteries or consumable items unless a manufacturing defect is confirmed
• Loss or damage caused by third-party accessories, tripods, mounting equipment, or extreme weather conditions
Warranty service
Contact Ballr support before returning any product. We may request diagnostic information, photographs, video, serial numbers, and remote troubleshooting. If warranty service is approved, Ballr will provide the service or return instructions. Do not send a product to an office or registration address without written authorization.
Contact
Email: support@ballr.cc
Phone: +86 20 38677317